PURPOSE OF THE JOB:
Responsible for Customer Services provision in the Branch, in compliance with highest level of Standards.
MAIN ROLES & RESPONSIBILITIES:
Provision of various range of banking services & products to the customers through different communicating channels within agreed deadlines & with highest level of standards;
Consultation customers regarding the most suitable banking products and seeking opportunities for cross-selling;
Maintaining proper documents flow (including customer records) & archiving in accordance with approved policies & procedures;
Completing all relevant documentation and reports accurately and within agreed deadlines;
Identifying and referring any possible fraudulent transactions and incidents;
Building and maintaining positive relationships with customers to encourage customer retention;
Acting with highest level of integrity;
Acting in accordance with Operational Risk framework;
No less than 2 (two) years experience in related position;
Education: Economics, Mathematic, Technical;
Fluent in Azerbaijani, Russian, English (both verbal and written);
Good knowledge skills in MS office programs;
Problem Analysis and Problem-Solving;
Frequent coordination, communication,service quality.
HOW TO APPLY:
interested candidates are required to submit:
CV to email@example.com;
Put "Customer Service Representative" in the subject line;
Attention: The candidates will go through initial CV screening review. Only shortlisted candidates will be contacted.